Program Guidelines

What to Bring

  1. Goggles

  2. Towel

  3. Hair Tie or Swim Cap (long hair only)

  4. Swimsuit

  5. Swim Diaper (if needed)

  6. Change of Clothes

Arrival

Please arrive at least 5 minutes before your swimmer’s lesson or an appropriate amount of time for the time to change if necessary.

Upon arrival, please see the front desk at the base of the stairs for a brief tour of the facility and to check in your swimmer.

Once checked in you may head to the changing area or wait in the waiting area until someone comes to escort your swimmer to the pool.

One adult may accompany the swimmer into the pool area and walk them to their coach. Anyone accompanying the swimmer must then leave the pool deck as soon as class begins and return to the waiting area.

Saying Goodbye

Do not prolong your stay on the pool deck. Long goodbyes make it more difficult for some swimmers to get in the water. Walk them to the edge and allow the coach to bring them in and begin the lesson on time.

Where to Watch

There is a large TV in the waiting area where you can observe the lessons without distracting the swimmers. Do not stand at the doorway to watch lessons or allow small children to do so either. This “out of sight, out of mind” philosophy allows swimmers to relax and form better connections with their coach.

Pool Deck Rules

Do not rush into the pool area unless escorted by a staff member — this can disrupt the lessons in progress.

Adults are only permitted on the pool deck when picking up or dropping off their swimmer while escorted by a staff member.

Consistency

Consistency has the best results especially with swimmers who are very afraid or anxious. Regularly attending lessons - even when the swimmer is upset - is the most effective way to help swimmers get comfortable and gain confidence.

Progress

All swimmers make progress at different speeds. Getting comfortable in the water may take more or less time and patience depending on the individual.

Anxiety

With anxious swimmers, it is often best to avoid discussing swim lessons outside of class because it can increase stress and/or worry for the next lesson.

Additional Tips for Success

Avoid making promises about lessons beforehand to your swimmer.

If you want to make requests or changes regarding the lesson plan, do not discuss it with the coach while the swimmer is present.

Instead bring it up to a member of the front desk staff privately so that they can help you resolve the issue without confusing or overwhelming the swimmer.